Our Commitment

Buying a used outboard or JDM engine is a big purchase, and we treat it that way. Every motor and engine gets inspected before it goes up for sale, we describe it honestly, and if something’s not right, tell us and we’ll sort it out.

45-Day Returns

You’ve got 45 days from delivery to send something back if it’s not what you wanted. The catch: it needs to come back the way it left us, unused, not installed, not run. Once it’s been mounted or started, a change-of-mind return isn’t on the table anymore. Get in touch with us before you send anything back so we can walk you through it. Return freight’s on you unless it’s our mistake or a warranty issue.

90-Day Warranty

Everything we sell, outboards and JDM engines both, carries a 90-day warranty from delivery. This covers mechanical faults that were already there and weren’t mentioned in the listing. That includes things like compression issues, internal engine problems, or (for engines sold as a package) a transmission or part that doesn’t match what was advertised.

If something goes wrong, contact us straight away with what’s happening and photos or video if you can get them. From there we’ll figure out the right fix, repair, replacement part, partial refund, or full refund, depending on what’s going on.

What’s not covered:

  • Bad installation or fitment
  • Running it without proper cooling or water supply
  • Wrong fuel, oil, or coolant
  • Salt water damage (outboards) or corrosion from neglect (engines) after it’s in your hands
  • Wear items, impellers, anodes, spark plugs, belts, gaskets, clutches
  • Anything modified or tuned after you bought it
  • Turbo, gearbox, or driveline parts that weren’t part of the original listing

Change of Mind

We’ll take a change-of-mind return within the 45-day window as long as it hasn’t been used, fitted, or run. Fair’s fair on second-hand gear. You just cover the return freight.

Not What Was Advertised

If what turns up doesn’t match the listing (wrong engine, wrong gearbox, kilometres that don’t add up, compression way off what was stated) let us know within 7 days of delivery. We take this seriously. Our name’s on every listing. If it genuinely wasn’t described right, we’ll cover return freight and refund you in full once we get it back and have a look.

Damaged in Transit

Motor or engine turns up damaged? Photos first, the box and the item, before you touch anything else. Contact us within 48 hours. Don’t try to start it or fit it if you think it’s been knocked around in transit. We’ll deal with the freight company and get it sorted.

Refunds

Once we’ve got the item back and checked it over, refunds go out within 5-7 business days to however you paid. We’ll email you when it’s on its way. After that it’s down to your bank.

Starting a Return

Reach out with your order number, what’s wrong, and any photos you’ve got:

  • Phone: 0489 980 234
  • Email: sales@outboardenginehub.store
  • Address: 46 Hickman Street, Winnellie, NT 0820

We’ll get back to you within a business day. Please don’t post anything back before you’ve spoken to us. We can’t process a return we didn’t know was coming.

Your Rights Under Australian Consumer Law

None of this policy takes away from your rights under Australian Consumer Law. Major fault, you’re entitled to a refund or replacement. Minor fault, we get the first shot at repairing it. That’s the law regardless of anything written here, and we’ll always honour it.

Got a Question?

If you’re not sure where you stand, or just want to talk it through before lodging anything formal, give us a call or drop us a message:

  • Phone: 0489 980 234
  • Email: sales@outboardenginehub.store
  • Address: 46 Hickman Street, Winnellie, NT 0820

We’re out of Winnellie, NT. We know our stock, outboards and JDM engines both, and we’d rather have an honest conversation than leave you stuck with something that isn’t right.